Prompt & Place

Prompt & Place is the home of all Folio & Flow prompt packs.

It’s where hospitality teams access ready-to-use language for real guest moments—organized, searchable, and designed to be used in motion.

Each pack below is available individually, with clear pricing and prompt counts, so teams can start where it’s most useful.

Prompt & Place

Hospitality professional working at a desk using a computer in a calm, modern office environment

The Foundations - Sampler Pack

25 - Prompts - $19

Core Communication Prompts for Intentional Hospitality

The Foundations is the baseline prompt collection within Prompt & Place —designed to establish clarity, tone, and emotional intelligence across everyday hospitality communication.

These prompts support the moments that happen most often: welcoming guests, answering questions, setting expectations, offering assistance, and closing interactions with care. They provide teams with a shared language framework—so even routine exchanges feel composed, thoughtful, and aligned with your brand.

Rather than solving edge cases or specific scenarios, The Foundations focuses on how your team speaks, listens, and responds at a fundamental level.

When used inside Kairo Concierge, The Foundations becomes the default communication layer. Kairo draws from these prompts automatically to ensure tone, pacing, and phrasing stay consistent—no matter who is responding, when, or through which channel.

This is where intentional communication begins.

Designed for

  • Daily guest interactions across all departments

  • Teams building consistency from the ground up

  • Brands that believe fundamentals define the experience

Purchase The Foundations
Hotel team member seated at a desk, focused on guest communication using a desktop computer

KindReply Studio

45 - Prompts - $39

Empathy-Driven Response Prompts for Modern Hospitality

Kind Reply Studio is a specialized prompt collection within Prompt & Place, designed to help hospitality teams respond to reviews, complaints, and service breakdowns with clarity, empathy, and composure.

These prompts guide teams to acknowledge emotion before addressing resolution—so every response feels human, grounded, and trustworthy. Rather than relying on templated apologies or defensive language, Kind Reply Studio prompts shape replies that restore confidence and preserve brand integrity.

When used inside Kairo Concierge, these prompts activate in real time. Kairo applies guest sentiment, context, and severity to generate responses that feel considered—not reactive—helping teams navigate sensitive moments without escalation or emotional fatigue.

The result: service recovery that strengthens relationships instead of straining them.

Designed for

  • Guest feedback, reviews, and service recovery moments

  • Brands that value emotional intelligence and calm authority

  • Teams that want consistency without sounding automated

Purchase The KindRepy Studio
Professional in a hospitality setting working at a desk with a computer, representing digital guest service workflows

Upsell Without Selling

55 - Prompts - $39

Upsell Without Selling is a refined prompt set within Prompt & Place, designed to help hospitality teams introduce upgrades, add-ons, and enhancements with care—not pressure.

These prompts are built around how great service actually works: awareness, timing, and relevance. Instead of pushing offers, they guide teams to read the moment first—then generate language that feels helpful, optional, and aligned with the guest’s needs.

When used inside Kairo Concierge, these prompts become even more powerful. Kairo applies guest context, journey stage, and situational nuance to deliver ready-to-use language in real time—so teams can respond naturally, without searching for the “right words.”

The result is a system that supports revenue quietly, protects trust, and keeps every interaction grounded in service.

Designed for

  • Front desk, reservations, concierge, and guest services

  • Properties that value restraint, consistency, and guest confidence

  • Teams who want revenue to feel like care—not sales

Purchase Upsell Without Selling
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ThreadLine

120 - Prompts - $79

Guest Journey Architecture Prompts for Seamless Hospitality

Threadline is a journey-based prompt system within Prompt & Place, designed to help hospitality teams deliver a consistent, emotionally intelligent experience across every phase of the guest journey.

Rather than treating touchpoints as isolated moments, Threadline uses prompts to connect them—guiding teams on what to say, when to say it, and how it should feel from first inquiry to post-stay follow-up.

Each prompt is mapped to a specific stage of the journey and shaped by service intent, emotional context, and operational reality. The result is communication that feels aligned, composed, and unmistakably on-brand.

When activated inside Kairo Concierge, Threadline becomes a live continuity engine. Kairo understands where the guest is in their journey and applies the appropriate Threadline prompts automatically—so teams can respond with confidence, clarity, and consistency without manually tracking stages or scripts.

The experience feels intentional because it is.

Designed for

  • Hotels and resorts seeking end-to-end journey consistency

  • Teams working across departments and shifts

  • Brands that believe great hospitality is never accidental

Purchase ThreadLine
Hotel professional seated at a desk working on a computer, representing consistent and intentional guest communication

Combination Pack

220+ - Prompts - $129

The Complete Prompt System for Intentional Hospitality

The Combination Pack brings together the full suite of core prompt collections within Prompt & Place—designed to support hospitality communication across daily interactions, guest journeys, service recovery, and revenue moments.

Instead of treating service language as isolated tools, this pack unifies The Foundations, Threadline™, Kind Reply Studio™, and Upsell Without Selling™ into a single, cohesive system. Each prompt set plays a distinct role, while reinforcing a shared tone: calm, thoughtful, and human.

When used inside Kairo Concierge, the Combination Pack becomes a fully integrated communication engine. Kairo selects the right prompts based on guest context, journey stage, and situation—so teams always receive language that fits the moment, without switching tools or second-guessing phrasing.

This is intentional communication, end to end.

Designed for

  • Properties seeking consistency across the entire guest experience

  • Teams managing multiple touchpoints, channels, and scenarios

  • Brands ready to operationalize emotional intelligence at scale

Purchase the Combination Pack
Kairo Concierge logo in plum and coral, representing AI-powered hospitality communication

Kairo

Kairo is a guest messaging concierge designed to support hospitality teams in real time. It helps teams choose the right words, adjust tone, and respond confidently in written communication—especially when timing or pressure matters. Working alongside the Folio & Flow prompt system, Kairo provides clear guidance without scripting or replacing human judgement, so responses stay calm, consistent, and human across every shift.

Meet Kairo

  • Confidence in response

  • Right words, right moment

Elevate every touchpoint, one prompt at a time

  • "The guest asks whether breakfast is included in their stay. Breakfast is not included with the current rate, but it is available on-site each morning. Draft a written message that responds appropriately to this situation. Keep it clear, composed, and free of jargon or assumptions."

    Thank you for checking in. Breakfast isn’t included with your current rate. However, we do offer breakfast on-site each morning. You’re welcome to join us and charge it to your room or pay at the venue.  If you’d like, I can share the hours, pricing, and menu details.

  • "The guest asks if late checkout is included with their reservation. Late checkout is not available for this booking due to same-day arrivals. Draft a written message that responds appropriately to this situation. Keep it clear, composed, and free of jargon or assumptions."

    Thank you for reaching out. Late checkout isn’t available for this reservation due to same-day arrivals and the need to prepare the room for incoming guests.

    If your plans change and you need a little extra time, you’re welcome to leave your bags with us after checkout while you enjoy the area. If anything shifts on our end the morning of departure, we’ll let you know right away.

  • "The guest arrives at the property before standard check-in time. The assigned room is not yet ready and housekeeping has not released an estimated availability time. Draft a written message that responds appropriately to this situation. Keep it clear, composed, and free of jargon or assumptions."

    Thank you for arriving early. Your room isn’t quite ready yet, and housekeeping hasn’t provided a release time. We’ll notify you as soon as it’s available.

    ​In the meantime, we’re happy to store your luggage so you can relax or explore. You’re welcome to enjoy our lobby and amenities while we finish preparing your room.